Understanding Hyper-personalization: Its Benefits, Challenges, and Enabling Tools

Hyper-personalization is the next stage of personalization, and it leverages real-time, artificial intelligence (AI), and machine learning (ML) to provide highly relevant content, products, and customer experiences. By contrast to the simple personalization such as the ability to use the name of a customer, hyper-personalization goes into more detail into the behavior patterns, preferences, and other contextual cues. Using big data to interpret huge amounts of customer usage such as browsing, buying, and other device-related data, brands can offer customized customer experiences on a per-customer basis. With the rise of more demanding and digital customers, hyper-personalization moves toward becoming an essential part of contemporary marketing and enabling businesses to develop more effective and personalized customer experiences.