At Dataplatr, we recognize that traditional call center metrics like First Call Resolution (FCR), Average Handle Time (AHT), Call Abandon Rate (CAR) and Customer Satisfaction (CSAT) are critical for ensuring...... Read More
At Dataplatr, we recognize that traditional call center metrics like First Call Resolution (FCR), Average Handle Time (AHT), Call Abandon Rate (CAR) and Customer Satisfaction (CSAT) are critical for ensuring...... Read More