From CLTV to NPS: How Fintechs Win with Smarter Account Management
In today’s fast-evolving digital finance landscape, effective account management is more than customer service—it’s a strategic growth engine. This in-depth guide explores the key performance indicators (KPIs) and metrics that fintech companies must track to optimize client relationships, enhance engagement, and drive long-term profitability. From customer lifetime value and net revenue retention to AI-powered sentiment analysis and strategic alignment, we break down the tools, technologies, and future trends shaping account management success.